Shipping & Subscription Policy

1. Nature of Platform

Messoka is a technology intermediary that connects Users with independent Mess Owners offering meal services.

Messoka does not prepare, cook, store, pack, or deliver food. All delivery and service fulfillment responsibilities rest solely with the respective Mess Owner.

2. Shipping / Delivery Model

Delivery may occur through:

• Self-pickup by the User
• Direct delivery by the Mess Owner
• Third-party delivery arranged by the Mess Owner

Delivery timelines, service areas, and logistics are determined solely by the Mess Owner and may vary based on:

• Location
• Meal type (breakfast/lunch/dinner)
• Subscription plan
• Operational capacity

3. Delivery Charges

Delivery charges (if applicable) are determined by the Mess Owner and displayed at the time of subscription or order.

Messoka does not control or guarantee delivery pricing.

4. Delivery Delays & Failures

Mess Owners are responsible for timely meal preparation and delivery.

Messoka does not guarantee:

• Exact delivery time
• Uninterrupted daily service
• Availability during emergencies or unforeseen events

Any delay or non-delivery dispute must be resolved directly with the Mess Owner.

5. Subscription Plans

Messoka enables Users to purchase meal subscription plans offered by independent Mess Owners.

Subscription details such as:

• Total number of meals
• Plan duration
• Meal timing
• Menu rotation
• Delivery method

are determined solely by the respective Mess Owner.

6. Subscription Validity & Expiry

Certain subscription plans are offered with a fixed validity period.

• All meals must be consumed within the validity period.
• Unused meals automatically lapse after expiry.
• No carry-forward is allowed beyond expiry.

No refund, credit, or compensation shall be provided for unused or expired meals.

7. Pause / Modification Requests

Subscription pause, modification, or temporary suspension is subject to:

• Mess Owner’s internal policy
• Advance notice requirements
• Operational feasibility

Messoka does not guarantee pause approvals.

8. Subscription Cancellation

Once a subscription is activated:

• Mid-cycle cancellation may not be permitted.
• Refund eligibility depends on the Refund Policy.
• Partially used plans are generally non-refundable.

9. Service Area & Location

Service availability depends on the geographic coverage defined by the Mess Owner.

If a User relocates outside the service area:

• The subscription may not be transferable.
• No refund may be applicable.

10. Limitation of Liability

Messoka shall not be liable for:

• Delivery delays
• Meal shortages
• Operational disruptions
• Food quality issues
• Health reactions or allergies

All such matters remain the responsibility of the Mess Owner.

11. Policy Updates

Messoka reserves the right to update or modify this policy at any time. Continued use of the platform constitutes acceptance of the updated version.

12. Contact Information

For shipping or subscription-related queries, contact:

📧 support@messoka.in